Frequently Asked Questions
Everything you need to know about your basketball gear and orders.
How long does shipping take within Australia?
Orders are typically processed within 24 hours. Standard shipping usually takes 3-7 business days, while Express Post options are available for delivery within 1-3 business days depending on your location.
Do you offer international shipping?
Yes, Hoops Heaven Perth ships worldwide. International shipping rates and delivery times vary by country and will be calculated at checkout.
What is your return policy for basketball shoes?
We offer a 30-day return policy for unworn items in their original packaging. Please ensure the shoe box is protected during return shipping to qualify for a full refund or exchange.
Are all your jerseys and sneakers authentic?
Absolutely. We only stock 100% authentic merchandise sourced directly from official brands like Nike, Jordan, Adidas, and Spalding.
Can I track my order once it has been placed?
Yes, once your order is dispatched, you will receive an email notification containing a tracking number and a link to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards, PayPal, and flexible payment options including Afterpay and Zip Pay for your convenience.