Returns & Exchanges
At Hoops Heaven Perth, we want you to be fully satisfied with your basketball gear, which is why we offer a 30-day return policy for all unworn items in their original packaging. Whether the fit isn't right or you've changed your mind, our team is here to ensure your exchange or refund is handled quickly and professionally.
Initiate Your Return
Log in to your account or visit our returns portal with your order number and email address to select the items you wish to send back.
Pack Your Gear
Place the items in their original box or mailer, ensuring all tags are attached and the product is in 'court-ready' condition.
Ship It Back
Affix the provided shipping label to your package and drop it off at any Australia Post location or bring it directly to our Perth storefront.
Processing & Refund
Once our team inspects the returned items, we will process your refund or ship out your new exchange size within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing